FAQ
- Who we are
- Getting a FlexAuto
- Driving with FlexAuto
- FlexCar for individuals, professionals and businesses
- Returning my vehicle
What is FlexAuto?
FlexAuto is a vehicle leasing company. It offers a new way to acquire and use a vehicle, combining all the benefits of traditional leasing while providing maximum flexibility in lease duration. Plus, you have the option to purchase your FlexAuto anytime. With FlexAuto, you get the vehicle you want, for as long as you want.
What is the advantage of FlexAuto compared to traditional leasing?
With FlexAuto, there is only a small, condionally refundable deposit and zero guarantee required. We offer comlete flexibility in the duration of your lease. You can choose the vehicle you want, have it delivered in about 10 business days and keep it for as long as you need.
You simply pay a fixed monthly fee, with no penalties, no commitments and no hidden fees for as long as you use your FlexAuto. Also, you always have the option to purchase the vehicle you’re driving.
How do I express interest in a vehicle?
With FlexAuto, simply select your desired vehicle directly from our website.
Next, you will need to upload the required documents so we can verify your details. Once your request is approved, you will need to make the payment for the FlexDeposit, along with the first monthly installment.
At this point, your vehicle will be ready for delivery, and you will receive it within 10 business days from the moment we receive the payment.
Can I return the vehicle whenever I want?
Absolutely. You can return it anytime, as long as you notify us at least 20 days before your intended return date.
How long will it take to receive my vehicle?
Almost no waiting time! Once you pay the FlexDeposit and the first month’s lease, you can expect to receive your FlexAuto vehicle within approximately 10 business days.
Is there a down payment or a security deposit required?
At FlexAuto, we aim to build a trust-based relationship by making vehicle acquisition as easy and accessible as possible. That’s why we don’t require a down payment or a security deposit.
The only requirement is the FlexDeposit.
What is the FlexDeposit?
The FlexDeposit is a one-time payment made before your lease begins. It equals one monthly lease payment + VAT and can be refunded under the following conditions:
I) As a discount when you choose to purchase your FlexAuto vehicle at any time.
II) At the end of your lease, if you’ve had the vehicle for more than 28 months.
III) If you switch vehicles every 14 months, you won’t need to pay another FlexDeposit.
*Terms and conditions apply.
Can I make a larger initial payment to reduce my monthly lease?
Yes! Before finalizing your lease, you can opt to pay a larger amount upfront, which will lower your monthly payments.
Are there any hidden fees?
No, FlexAuto has no hidden fees.
Can I buy the vehicle I have leased?
Yes! With FlexAuto, you can purchase your leased vehicle at any time and we will refund your FlexDeposit as a discount.
Can I lease a FlexCar if I am a new driver?
FlexAuto is accessible to anyone with the required driver's license, so there are no issues even if you are a young driver.
Are all FlexCar vehicles pre-owned?
No! FlexAuto offers a wide selection of new and lightly used vehicles. All FlexAuto vehicles listed on our platform are thoroughly inspected in excellent condition and have low mileage.
What documents are required?
The necessary documents for renting a FlexAuto are:
For Individuals:
- Last 3 pay stubs and the latest tax return
- Identity document
- Driving license
- IBAN code
For Companies / VAT Number Holders:
- Updated chamber of commerce registration or VAT attribution deed
- Latest balance sheet
- Identity document of the legal representative or administrator of the company
- Driving license of the designated driver
- Company's IBAN code
What happens if I don’t pay my monthly lease?
If you don’t pay your montly lease within the specified timeframe, you will receive a reminder via email. If payment is not made within three days of receiving the reminder, you’ll need to return the vehicle.
Otherwise, FlexAuto will immediatly take legal action to protect its interests.
Is there a mileage limit per month or year?
No, there is no mileage limit. However, if you exceed the agreed-upon free annual mileage, there will be an additional charge per extra kilometer, based on the months of usage:
-Scooters: 1,000 km/month
-Cars (Passenger Vehicles): 2,000 km/month
-Commercial Vehicles: 2,500 km/month
Am I responsible for the daily maintenance of the vehicle? Do I have to cover any damage I cause while using it?
Yes, you are responsible for the proper use and care of your FlexAuto vehicle. In addition to the monthly lease payment, we expect that by the end of your lease, the vehicle’s wear and tear will nit exceed normal usage levels.
If damages go beyond standard wear and tear, you will be responsible for covering the repair costs.
I own a business. Can I lease more than one vehicle?
Of course! Just send us an email at info@flexauto.it or call us at +39 0694502423 and we will create a customized offer based on your needs.
As a professional, can I deduct the leasing costs on my tax return?
Yes, you can! Every month, we will send you either a receipt or an invoice via email, depending on your preferences.
I am an individual. Can I lease a vehicle from FlexAuto?
Absolutely! Just send us an email at info@flexauto.it or call us at +39 0694502423 and we will help you find the best option for your needs.
How long is the lease term?
You can keep your FlexAuto vehicle for as long as you want and return it anytime without any fees or commitments, as long as you notify us 20 days in advance.
You also have the option to purchase the vehicle at any time.
How do I return the vehicle if no longer need it?
If you no longer need your FlexAuto vehicle, you can return it to the location where you picked it up without any hidden fees, provided you notify us at least 20 days before your desired return date.
*Terms and conditions apply.